Barnes & Noble names senior-level ops/customer service exec

New York City Barnes & Noble said Tuesday that it has named Dan Gilbert as executive VP, operations and customer service.

Gilbert will be responsible for managing the company’s warehousing and fulfillment to the 723 Barnes & Noble bookstores, customer service operations, the company’s BN.com direct-to-consumer operations, and the end-to-end supply chain for the company’s nook product line.

Gilbert joins Barnes & Noble from Cisco Systems where he was the VP customer operations.

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