Buc-ee’s streamlines POS with NCR solution

Jackson, Texas - Convenience store operator Buc-ee’s is using a complete software, hardware and services solution from NCR. The NCR solution is helping to streamline operations as well as increase speed and reliability at the point-of-sale.
 
Buc-ee’s operates 29 convenience centers throughout Texas. Prior to working with NCR, Buc-ee’s was experiencing system issues impacting their customer’s experience including uptime problems. The retailer’s legacy technology was unable to keep up with the volume causing operational challenges and unexpected financial expenses.  
 
Buc-ee’s initially asked NCR to pilot its NCR Radiant Point-of-Sale (NCR RPOS) technology, fuel controller, and services capabilities in one of Buc-ee’s smaller footprint locations to prove their effectiveness within the retailer’s business model. Given the success with 64 fueling positions, Buc-ee’s has recently added a second fuel island, doubling the site’s capacity.

“Our goal is to not make the customer wait on us,” said Don Wasek, co-owner at Buc-ee’s. “What we have seen here by installing the NCR software solution is a dramatic improvement both inside, at the POS systems and outside at the island card readers. It’s a marked improvement over other transaction systems I’ve seen; especially with credit card processing, it’s blisteringly fast.”
 
In addition to providing hardware support services, NCR will also remotely monitor and troubleshoot locations, including remotely upgrading software when needed. This will further reduce Buc-cee’s total cost of ownership and increase availability.

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