Latham, N.Y. -- After announcing the realignment of corporate management earlier this month, DWM Facilities Maintenance announced its newly developed Service Enhancement Plan (SEP) to better serve the needs of its existing clients and drive long-term growth. In this strategic shift, DWM will expand the Client Lead role and add multiple account manager positions.
“We are proud to provide services 14% faster than our competition, but we know there is still room to improve service response times. The SEP reflects our dedication to providing the industry’s best service to our clients,” said Christian Dickinson, director of customer service.
In an effort to better serve clients, DWM has added eight new positions since November.
“As we continue to grow, it is important to stay true to the premise DWM was founded on — customers comes first. While our overall goal has not changed as we have grown over the years, it is always important to reevaluate how we are achieving that goal to ensure efficiency and customer satisfaction. The SEP will be an ongoing effort to drive the levels of satisfaction our customers expect,” said Brian Whitt, COO.