Fast-food giant’s delivery service expands

More hungry customers can now get their Big Macs, fries, beverages and desserts delivered right to their door.
As of Wednesday, May 17, McDonald’s is expanding its delivery service to customers in Los Angeles, Chicago, Columbus and Phoenix. Through its partnership with UberEats, the company’s “McDelivery” program now encompasses up to 1,000 restaurants in the United States.
In January, McDonald’s and UberEats began piloting McDelivery in more than 200 restaurants throughout Miami, Orlando, and Tampa Bay. The pilot generated high levels of customer satisfaction and consistent growth as awareness increased, and more customers began using the service to have orders delivered to their door, according to the fast-food giant.
“We are bringing a new level of convenience to more of our customers as we continue to transform the McDonald’s experience,” said McDonald’s president and CEO Steve Easterbrook. “Through the ease of the UberEats app, our customers can enjoy their favorite McDonald’s foods delivered right to them — giving them greater choice, control and personalization than ever before.”
Food delivery is not a new program for the Golden Arches. Globally, McDonald’s has over two decades of experience in the delivery service. Asia and the Middle East are not only McDonald’s two most developed delivery markets, but their top delivery restaurants generate up to 40% of their sales from delivery. With their help, McDonald’s chalked up $1 billion in delivery sales across both company and franchise restaurants globally in 2016, according to the company.
Food deliveries also is not new territory for Uber. The livery company recently partnered with Kroger Co. as it tests Uber-based grocery deliveries in several locations.
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