John Lewis deploys delivery appointment scheduling solution from Descartes

Waterloo, Ontario -- Descartes Systems Group announced that John Lewis Partnership has successfully deployed Descartes' Reservations and Route Planner solution to consolidate home deliveries for larger goods into one dynamic booking system.

The solution has improved delivery fleet productivity and John Lewis’ ability to sell value-added services to its customers, Descartes said. It is part of the company’s routing, mobile and telematics suite, which allows John Lewis customers and employees to book delivery appointments in real-time on the website and at the point-of-sale.

The solution models various service options, such as tighter time windows, and installation and disposal services, so retailers can increase their delivery service offerings. Unlike batch optimization solutions, allows John Lewis to place orders on schedules in real-time, helping to ensure delivery routes are realistic, efficient and productive.

"Customer service is paramount at John Lewis and Descartes' Reservations and Route Planning solution are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels," said Andrew Gay, systems manager John Lewis Partnership, which operates 35 John Lewis stores across the United Kingdom and 274 Waitrose supermarkets. "Descartes' advanced optimization capabilities and architecture were critical to bringing new delivery service options to our customers in an economically feasible way."

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