Men’s Wearhouse launches omni-channel inventory visibility

Fremont, Calif. -- Men's Wearhouse is launching its omni-channel inventory program, which gives customers visibility and access to all merchandise within the company's distribution center and its 900-plus retail locations from one location. Now, regardless of whether a customer is shopping in a single store or online, they can see all merchandise available to them throughout the company and pick up any item at the store of their choosing.

To facilitate this endless aisle experience, Men's Wearhouse has developed an employee-facing custom mobile app called "Find-It" and has introduced iPads in more than 650 retail locations for employee use. The Find-It app utilizes the company's e-commerce website and allows employees to check inventory levels across the entire network and add an item to the customer's order regardless of its location.

Online customers now have the option of shopping nearby stores' inventory as well as the company's distribution center to expand the merchandise choices available to them from Menswearhouse.com. If they find an item they like at a nearby store location, they can reserve it online and pick it up at that store when it's convenient. Once an online customer selects merchandise from a local store, they will be notified within an hour when the item has been located and put on hold at the selected store for pick-up. This not only saves time for the customer, but allows the stores to provide better customer service by being a step ahead in the sales process.

After a successful pilot in the Houston market, Men's Wearhouse launched the reserve online, pick up in-store program in all stores company-wide.

"By giving our customers visibility to each store's inventory, we can better serve their needs," said Adam Harris, director of innovation at Men's Wearhouse. "The Find-It app and reserve online, pick up in-store rollout allows us to provide a truly omni-channel experience for ultimate convenience. And this is just the tip of the iceberg — by putting iPads in the hands of our employees in over 650 stores, we can rollout a multitude of other apps to increase efficiencies, improve productivity and continue to provide world class customer service to our customers."

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