Nordic retailer selects ExtraHop’s APM solutions

Seattle -- ExtraHop Networks, a provider of network-based application performance management (APM) solutions, announced that it has won four new customers in the Europe, Middle East, and Africa (EMEA) region, including Axstores, a retail group in the Nordic region with more than 390 beauty, fashion, home furnishing, and department stores.

“Whether it’s a customer browsing one of our online stores or an employee entering an order at checkout, the success of our business depends on fast and reliable performance,” said Stefan Pörn, operations manager of Axstores. “By providing a top-down view of application performance, the ExtraHop system enables us to measure performance across all tiers of our application environment and ensure that our customers and employees can quickly complete transactions and access information.”

Previously, Axstores measured the performance of individual elements of the infrastructure but could not easily isolate the root cause of interrelated problems. “However, with the ExtraHop system, we can immediately see all the devices present on the network and their dependencies, as well as the impact of core network services such as LDAP and DNS on application performance,” Pörn said.

When Axstores needed a monitoring solution to ensure the successful migration of a critical business application, the company implemented the ExtraHop system to perform the following business-critical functions:

  • Isolate an issue in the application servers that slowed performance for retail stores;
  • Solve database performance issues related to indexing and poorly written application queries;
  • Detect TCP timeouts caused by DNS issues and server misconfigurations using IPv6 instead of IPv4; and
  • Optimize HTTP front-end communications with back-end business systems.
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