Franklin, Tenn. -- Almost three in 10 (28%) of North American retailers plan to adopt mobile POS technology by the end of the year, according to a new study from IHL Group.
Results of “Mobile POS: Hype to Reality” also indicate that 45% of all tablet POS shipments go to specialty retailers, mobile POS solutions will cannibalize about 12% of traditional retail POS shipments by 2016 and more than 85% of larger retailers say that in the next three years mobile POS systems will complement, rather than replace, traditional POS systems.
The study also indicates that 33% of retailers are not planning to deploy mobile POS technology in the next three years.
“The vast majority of retailers are taking a slow and methodical approach to the use of mobile for POS,” said Greg Buzek, president, IHL Group. “There are key operational issues in device and merchandise security, cash handling, payments, bags, customer service levels and traffic flow that must be worked through or the use of the devices will be disruptive in a negative way for retailers."