Overstock.com has been named the 2013 Compuware Best of the Web Gold award winner in the U.S. Retail Product Order Transaction category and the Bronze award winner in the U.S. Retail Last Mile category.
The annual Compuware Best of the Web awards honors the top performing mobile and websites. The awards measure home page and key user transactions based on average response time, availability and consistency of websites across five U.S. industries (i.e. retail, banking, brokerage, insurance and travel) based on analysis throughout 2013.
The Gold, Silver and Bronze awards highlight how each winner sets the industry standard for providing a Web or mobile site experience that enhances customer satisfaction. According to Overstock, it is the only retailer to have been a Best of Web award winner for five consecutive years, and has been the Gold award winner in the Retail Product Order Transaction category for the past three years.
"My colleagues at Overstock.com are laser-focused on customer experience and having a fast, reliable website built on cutting edge technology," said chairman and CEO Patrick Byrne. "We offer the lowest prices and best customer service online, along with (as Compuware now graciously acknowledges again) the best experience technologically in online retail."
"The stakes are higher than ever before to optimize the business value of every digital transaction, especially on mobile devices," said John Van Siclen, general manager of Compuware's APM business unit. "The 2013 Best of the Web award winners like Overstock are focused on executing a performance optimization strategy that delivers a competitive advantage in online experience and digital customer interaction."
The comprehensive report, "Best of the Web: 2103 Compuware Application Performance Awards," features all 2013 category winners and detailed results of each winner's performance.