New York – PriceGrabber and StellaService are launching a partnership where PriceGrabber will display StellaService's online retailer ratings and customer service performance data on PriceGrabber.com. In addition, PriceGrabber will act as a distribution partner for StellaService to its network of digital publishers.
StellaService is an independent provider of customer service performance ratings and analytics for online retailers. Starting April 16, when consumers search for a product on PriceGrabber, the retailer’s customer service rating will appear alongside the list of prices in search results. StellaService's ratings and customer service performance data is also available to PriceGrabber publisher sites via subscription.
As part of the partnership, the StellaService Seal of quality customer service will be added to product, search, and merchant information pages within PriceGrabber. StellaService data will be displayed to provide consumers with detailed information about the following metrics across retailers: average time to reach a live agent over the phone, average email response time, average number of days to delivery, percentage of products delivered on time, number of days for their return policy, and number of days to issue a refund.