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Report: 1-800-Flowers has tough Valentine’s Day

New York – 1-800-Flowers.com Inc. reportedly had a difficult time meeting customer demand for Valentine’s Day. According to CNN, the retailer has sent apologies via Twitter and Facebook to roughly 1,000 customers for deliveries that were late, missing or damaged.

The company’s phone lines were reportedly jammed during Valentine’s Day weekend and customers reportedly received automated replies to emails and online complaints. 1-800-Flowers has since issued refunds and discount vouchers to many affected customers, as well as issued individual apologies via social media. Inclement weather on the East Coast reportedly caused much of the difficulty with shipments.

"Our customer service center is open 24x7 and our caring team is working hard to resolve every concern, and won't stop until we do,” said a statement on the 1-800-Flowers.com Facebook page. “Due to the weather issues we experienced, wait times are longer than we would like."

 

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