New York – LLBean.com was ranked No. 1 in customer service among all major online retailers during the month of December 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, LLBean.com snared this honor for the second consecutive month.
In addition, during December 2013 Amazon.com ranked first in returns in the mass merchant category for the second consecutive month with an average of just two days to issue a refund, beating out all competitors in the vertical by more than three days. Lowes.com was the top rated shipper in the month of December. Lowes.com ranked at the top in a month when shipping delays made headlines by being fast at fulfilling orders and also sourcing products from stores in the same city as the order was placed or within a 150-mile radius, leading to faster transit speeds.
Fab.com improved in the month of December to join the Top 10 overall retailers. In the mass merchant category, Fab took the top spot in email response time and packaging fit, and it was ranked in the top five in shipping.
The top 10 overall online retailers for customer service in December were L.L.Bean, Wayfair, Net-A-Porter, Ralph Lauren, Fab.com, Lululemon, J.Crew, Barneys, Sierra Trading Post, and Sur La Table. December is the highest overall volume online shopping month of the year.