Report: tops November e-retail customer service ranking

New York – provided the highest-rated customer service of all major online retailers during the month of November 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, L.L. Bean was ranked number one for overall customer service and also in the email customer service area. took top honors for phone customer service, had the highest ranked shipping customer service and has the best returns customer service.
Five retailers maintained their spots in the top 10:,,, and Meanwhile,,,, and improved to join the top 10.

“ is always a strong performer in our evaluations, but they are particularly impressive around the holidays,” said Kevon Hills, StellaService director of research. “Their well-trained seasonal employees are among the best in retail.”

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