Columbia, Md. -- Micros Systems said Tuesday that restaurant chain Ruby Tuesday has implemented its Table Management System across its 750+ units.
A fully integrated component of the Micros Restaurant Enterprise Solution point-of-sale software solution, Micros TMS provides visibility to all aspects of the guest dining experience.
The system manages reservations, customer preferences, seating capacity, wait list management, and special requests. It allows Ruby Tuesday to increase its control of the guest experience by automatically opening a guest check once the table is seated. An additional feature designed to improve diner satisfaction is an alert system that notifies managers when critical service points are not met, such as a table that is not greeted or a food and beverage order that is not delivered in a timely manner. With more efficient table utilization and dining room capacity management, Ruby Tuesday is also able to increase revenue with additional table turns.
"Our goal is to provide the best casual dining experience possible and adding the Micros TMS to our technology solution set has given us the necessary tools to improve our operations and customer service," said Nick Ibrahim, senior VP and chief technology officer, Ruby Tuesday.