Dallas – SAP previewed a mobile app called Snap at its SAP Retail Forum held in Dallas Oct. 7-9. Designed for both tablets and smartphones, Snap is aimed at consumers who purchase items that require DIY assembly.
By scanning a product’s barcode or QR code, Snap users can download a set of interactive 3-D assembly instructions from SAP cloud servers. The instructions, based on CAD files from the manufacturer, display all tools and components needed for assembly and walk the user through step by step. Users can zoom in on specific tools or components to view them from different angles, pause, repeat steps and also listen to audio instructions.
If a part is damaged or missing, consumer can send a message to the manufacturer via Snap for overnight delivery. Other features include the ability to register a product and sign up for warranties.