Calgary, Alberta, Canada -- Sears Canada Inc. announced the opening of a new 240,000-sq.-ft. fulfillment center located in Calgary, Alberta.
The Calgary facility will feature advanced product and packaging systems that will facilitate faster processing of customer orders. The center will pick, pack and ship small-ticket items such as apparel, home décor, small appliances and toys for customers in Western Canada who use Sears Direct channel, which includes the company's various catalogues and ecommerce offering. It is expected to reduce delivery time to most western Canadian customers by an average of one-two days over the company's previous arrangements.
"The substantial capability enhancements and flexibility offered by this new facility will result in faster delivery for most Western Canada orders, improving the overall customer experience," said Doug Campbell, president and CEO, Sears Canada. "The new facility will enable Sears to make significant customer service improvements and meet the requirements of today's direct customers."