Franklin, Tenn., Anew study conducted by IHL Consulting Group found that self-checkout transactions for 2005 will be $161 billion. The study predicts the value of the transactions will be more than $450 billion by 2008. Analysts attribute the increase in transaction sales to the growing numbers of self-checkout systems in supermarkets, supercenters and home improvement centers.
The study found that 94% of respondents already had tried self-checkout. Men are 60% more likely than women to use self-checkout on nearly every trip to the store. According to the study, the biggest complaint from consumers about self-checkout is the need for employee assistance. Respondents said they needed help one out of every three times with self-checkout.