Survey: Amazon.com, Kohl’s and Costco are leaders in customer service

New York City -- Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.

Retailers took 15 of the top 20 spots in the 2011 Temkin Experience Ratings (www.temkinratings.com), which based its findings on a survey of 6,000 U.S. consumers who had recent interactions with 143 large U.S. companies in a dozen industries.

The only non-retailers in the Top 20 were Marriot International, Hyatt, and Courtyard By Marriot, Regions Financial bank, and insurance company USAA.

Here are the Top 10:

  1. 1. Amazon.com
  2. Kohl's
  3. Costco
  4. Lowe's
  5. Sam's Club
  6. BJ's Wholesale Club
  7. Walgreens
  8. Old Navy
  9. Target
  10. Rite Aid

Recommended stories

Login or Register to post a comment.