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Survey: Amazon.com, Kohl’s and Costco are leaders in customer service

New York City -- Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.

Retailers took 15 of the top 20 spots in the 2011 Temkin Experience Ratings (www.temkinratings.com), which based its findings on a survey of 6,000 U.S. consumers who had recent interactions with 143 large U.S. companies in a dozen industries.

The only non-retailers in the Top 20 were Marriot International, Hyatt, and Courtyard By Marriot, Regions Financial bank, and insurance company USAA.

Here are the Top 10:

  1. 1. Amazon.com
  2. Kohl's
  3. Costco
  4. Lowe's
  5. Sam's Club
  6. BJ's Wholesale Club
  7. Walgreens
  8. Old Navy
  9. Target
  10. Rite Aid
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