Survey: J. Crew tops in June online customer service

New York – J. Crew was ranked number one for overall online customer service in June 2014. According to monthly benchmark analysis from customer service analysis provider StellaService, J. Crew ranked first in phone support, 10th in email support and 12th in returns.

J. Crew last topped the rankings in January, but is one of only six companies to remain within the top 25 since that beginning of the year.

Nine companies not included in the previous month’s rankings earned a spot in the Top 25 Overall in June – Apple, Gap, Kate Spade, Room and Board, Barneys, Casual Male, Nordstrom, King Size Direct and Aeropostale.

Companies that have ranked in the Overall Top 25 since January include:
• J.Crew
• L.L.Bean
• Net-A-Porter
• Ralph Lauren
• Shopbop
• Zappos

Looking at all companies included in Stella Benchmarks in June, the following companies were best overall performers within the five service areas measured:

Phone: J.Crew
Email: Revzilla
Chat: Adidas
Shipping: Apple
Returns/Refunds: J&P Cycles

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