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Survey: L.L. Bean tops in online customer service for May

New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.

Companies that have ranked in the overall Top 25 every month since January include: Fab, J.Crew, L.L. Bean, Net-A-Porter, Ralph Lauren, Shopbop and Zappos. Looking at all companies included in Stella Benchmarks, the following companies were best overall performers within the five service areas measured:

• Phone: Bodybuilding.com & Lululemon (tied)
• Email: Lululemon
• Chat: Bodybuilding.com
• Shipping: Hautelook
• Returns/Refunds: Mr Porter

 

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