Survey ranks top 10 retailers for customer service

Washington -, Nordstrom and J.C. Penney are just a few of the retailers that made the grade on the list of the top 10 retailers for customer service as selected by shoppers in the sixth annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,291 shoppers which retailer provides the best customer service, was conducted by BIGresearch. In alphabetical order, the top 10 retailers for customer service are:


  • J.C. Penney

  • Kohl’s Department Stores

  • Lands’ End

  • L.L.Bean

  • Newegg

  • Nordstrom


  • QVC

  • Zappos

The official announcement of the rank of each retailer will be unveiled at NRF’s Annual Retail Industry Luncheon on Jan. 11, 2011, during NRF’s 100th Annual Convention and EXPO. The complete list of 46 retailers that shoppers selected as having the best customer service will also be released at that time.

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