Make no mistake. Hsieh is here for the long haul, and his name tops many a short list of retail executives to watch. Hsieh, now 33, has grown
Hsieh’s business decisions continue to defy conventional wisdom and inspire other online retailers to get in step with Zappos’ customer-centric practices, such as free overnight shipping and 24/7 customer service. A fun-loving, change-embracing culture drives the Zappos engine. Carefully nurtured by Hsieh, it provides a new workplace template for the future.