Tony Hsieh

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Make no mistake. Hsieh is here for the long haul, and his name tops many a short list of retail executives to watch. Hsieh, now 33, has grown Zappos.com from $1.6 million in revenues in 2000 to an estimated $800 million in 2007.

Hsieh’s business decisions continue to defy conventional wisdom and inspire other online retailers to get in step with Zappos’ customer-centric practices, such as free overnight shipping and 24/7 customer service. A fun-loving, change-embracing culture drives the Zappos engine. Carefully nurtured by Hsieh, it provides a new workplace template for the future.

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