Cambridge, Mass. - Vee24, a provider of live video assistance solutions, is releasing the VeeStudio Software Development Kit (SDK) for iOS and Android, as well as VeeAssist, a new co-browsing product designed to enhance call center satisfaction. VeeAssist expands the company’s assisted selling solutions, including live video help, from the Web to now also support traditional telephony-based call center engagements, while the mobile toolkit extends its live help solution into brands’ iOS and Android mobile applications.
VeeStudio SDK is a new toolkit that enables the integration of live voice, video and co-browsing capabilities into any iOS or Android application. By expanding the VeeStudio platform capabilities to mobile applications, Vee24 allows brands to create their own version of the Amazon Mayday button. Brands can leverage Vee24’s cloud infrastructure through a set of open APIs to enable live, full-featured, customizable video/audio assistance.
VeeAssist is a new live assistance tool that provides a better online experience for consumers by enabling them to enter into a co-browsing session with call center agents from their smartphones, tablets, PCs and laptops.