Ra'Anana, Israel -- Woolworths Limited, Australia's leading retail group, has signed a five-year system integration (SI) services agreement with Retalix Ltd.
Under the agreement, Retalix will provide Level 2 and Level 3 support for more than 3,000 Woolworths locations and 25,000 point-of-sale terminals, serving more than 24 million customers every week across Australia and New Zealand.
Retalix will also provide IT installation at new stores and manage ongoing system configuration for all stores. The Retalix SI services team will include a group of dedicated retail IT experts from Retalix in Australia and other Retalix locations, which will allow for "follow the sun" operations, 24 hours a day, seven days a week.
"We are pleased to extend our relationship with Retalix due to our long partnership and their depth of knowledge of the retail industry. This expertise extends beyond technical systems to include a clear appreciation of retail culture, which makes a real difference to our business," said Chris Stanley, head of customer technologies across the Woolworths group.