04/24/2015 - 3:48pm

Sears Canada Inc. is reportedly reducing some departments while expanding others in a move to capitalize on the retreat of Target from the Canadian retail landscape.

04/24/2015 - 3:39pm

Abercrombie & Fitch Co. is overhauling both how its stores operate and how it markets its brand image.

04/24/2015 - 3:33pm

Kohl’s Department Stores is wasting no time in releasing an Apple Watch app.

04/24/2015 - 3:29pm

Net-A-Porter is reportedly partnering with Harper’s Bazaar on an interactive ad.

04/24/2015 - 3:25pm

Frequency of customer visits and customer delight are crucial indicators of customer loyalty.

04/24/2015 - 2:45pm

In theory, the launch of a limited-time, 250-piece Lilly Pulitzer designer collection on Sunday, April 19 should have been a major coup for Target. Instead, it was a major disaster in marketing, CRM, and operations. By now, the story of how consumer demand for Lilly Pulitzer overwhelmed Target’s website and stores has been told many times. Let’s look at three lessons retailers (including Target) can learn from this experience.

04/24/2015 - 12:54pm

Increases in expenses including fulfillment, marketing and technology helped swing Amazon.com to a net loss of $57 million in the first quarter of fiscal 2015 from net income of $108 million the same quarter a year earlier. Amazon met Wall Street expectations with the loss.

04/24/2015 - 12:48pm

Net earnings rose 16% to $494.9 million in the second quarter of fiscal 2015 from $427 million a year earlier at Starbucks Corp. Cost of sales grew at a slower pace than extremely strong revenue growth, which helped boost profits.

04/24/2015 - 12:26pm

Tech geeks rejoice: the Apple Watch from Apple Inc. is here. From a retail perspective, the device Apple Inc. calls “our most personal device yet” offers new ways to engage consumers, who are obtaining new ways to stay digitally connected.