05/27/2015 - 11:17am

The stereotype of the beleaguered customer service representative who can’t keep up may have some truth to it. A recent study from Glance Networks, a provider of visual engagement, found that 73% of customer service professionals have difficulty meeting their performance metric goals.

05/27/2015 - 11:08am

The Home Depot Inc. will host its third annual Hurricane Preparedness Workshops on May 30.

05/26/2015 - 4:55pm

EBay Inc. is planning to roll out a service called Promoted Listings that will let sellers pay a percentage of sales resulting from listings that receive special promotion on the site.

05/26/2015 - 4:47pm

The Wendy’s Company is the latest retail chain to open a dedicated technology center. Wendy’s has launched 90 Degrees Labs near the campus of The Ohio State University in Columbus, Ohio.

05/26/2015 - 4:44pm

Hooters of America LLC has finalized an agreement with global commercial real estate services firm Colliers International to have the firm advise Hooters on real estate needs and provide strategic counsel as the brand expands domestically and internationally. Colliers International’s Bob Browning, VP for retail services, and Robert Hantgan, senior VP, are managing the exclusive assignment.

05/26/2015 - 4:40pm

Chick-fil-A took the second spot in the annual Temkin Customer Service Ratings, tops among all retailers and food service chains.

05/26/2015 - 4:35pm

TireRack.com, an online retailer for tires, wheels and performance accessories, has launched its new consumer website.

05/26/2015 - 3:29pm

Amazon.com is reportedly preparing an online marketplace for handmade goods that will appropriately enough be known as “Handmade.”

05/26/2015 - 3:19pm

Global online fashion retailer Boohoo has selected cross-channel marketing attribution software company Visual IQ, to provide marketing attribution management solutions across TV and digital channels in support of its 2015 growth initiatives. Boohoo leverages a number of traditional, digital and mobile channels to connect with consumers.