While the Confederate flag has been an increasing source of controversy in recent years, retailers have long sold items featuring its image with no major outcry. But following the tragic shooting in Charleston, consumer sentiment against the “Stars and Bars” intensified to a degree that made selling Confederate flag-themed merchandise unacceptable to a large portion of the public within a few days.
Giant Tiger, the largest Canadian-owned chain of discount stores in Canada, has increased pick accuracy and decreased short and overage claims since implementing Manhattan Associates’ warehouse management system (WMS).
Sears has opened a new connected home flagship store near Silicon Valley and Ryan Ciovacco, president of consumer electronics and connected solutions, spoke with Retailing Today about the major initiative.
In the ongoing battle for market share, brands pour over metrics and tweak strategies to increase customer loyalty. The stakes are high, customer acquisition costs are expensive and most businesses can’t afford to lose sales to competitors. With prices commoditized in many industries, today’s battleground is centered squarely on customer experiences.