More and more retailers are seeking innovative ideas to deliver customer service excellence at the return desk in an attempt to set them apart from the competition and make a first-rate impression with consumers.
As Kermit the Frog often sang, “It’s not easy being green.” But for large-scale retailers seeking USGBC LEED certification for their brick-and-mortar locations, being “green” just became a little easier.
According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.
Department stores and shopping centers malls are gaining market share for the first time in three decades, according to consultants Customer Growth Partners, and this month most will report their best annual earnings in years -- if not ever.
Buried in the details of recent settlements between FedEx Ground (“FedEx”) and various state attorneys general is a foreboding philosophical bias that delivery drivers, working either directly or indirectly for FedEx, must be employed by someone.
In the February issue of Chain Store Age, in our focus on mall-based social media (page 52), we referenced a fourth quarter 2010 study by Alexander Babbage, entitled the “Shopping Center Social Media Benchmark Report.”