Exclusives & Analysis

09/24/2013 - 4:38pm

Recent data from Harris Poll shows that weaknesses in retailers’ pricing, product information and customer service strategies lead 43% of customers to showroom — creating a situation where brick-and-mortar retailers incur all the sales costs and online retailers make the sale.

09/23/2013 - 10:18am

Imagine you are at in a major department store’s corporate headquarters as your team prepares numbers for the upcoming holiday season.

09/19/2013 - 3:03pm

Mobility. It is such a broad concept, meaning different things to merchants and consumers. Mobile acceptance, mobile payments, mobile POS, mobile shopping – each plays a distinct part in the overall mobile experience and each has different risks and rewards.

09/17/2013 - 3:56pm

From the retail floor to the contact center, what is your strategy this year for offering your customer the highest level of service while maximizing the profitability of each customer interaction?

09/11/2013 - 10:21am

A case on the California Supreme Court’s docket questions whether or not a common law duty requires retailers to have automated external defibrillators (AEDs) ready to use in stores to treat sudden cardiac arrest, which strikes about 380,000 Americans each year and is the leading cause of death in the U.S.

09/04/2013 - 3:23pm

The Rana Plaza building collapse in Savar, Bangladesh on April 24 that killed roughly 1,000 garment workers exposed a serious risk to the safety of workers in low-wage countries and to the reputations and bottom lines of retailers dependent on outsourced global supply chains.

09/03/2013 - 11:59am

The retail industry is in the midst of a massive transformation driven by consumers’ adoption of digital technologies. By 2020, the retail landscape will have fundamentally changed how every retailer will go to market. No segment of retail will be more impacted than the brick-and-mortar store.

08/27/2013 - 10:46am

Most of us remember the beloved film, “Field of Dreams.” In it, the raspy voice of a mysterious baseball announcer persuades an Iowa farmer to build a baseball diamond in his cornfield to entice the ghosts of a 1919 Chicago White Sox team to come back to play.

08/26/2013 - 11:15am

From the time we’re old enough to make our first purchase in a store, many of us already are familiar with the simple caveat “buyer beware.”

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