05/13/2014 - 12:25pm

Modern retailers operate in an omnichannel, “pull” environment where constantly connected consumers decide what products they want, when and where they want them, what they want to pay, and search for the retailer who best meets their demands.

05/05/2014 - 11:46am

American shoppers are in a sea of sticker shock. Rising retail prices are dominating store shelves and in turn, are hurting consumers’ wallets. Food prices have been hit especially hard — skyrocketing by more than 4% in February alone, which represents the biggest jump in more than two years.

05/01/2014 - 10:08am

The recent cyber attacks on Target, Neiman Marcus and Michaels Stores had an immediate and profound impact on sales, as well as a widespread and ongoing ripple effect on consumer confidence in the safety of credit-card information at point-of-sale terminals.

04/30/2014 - 11:09am

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season.

04/28/2014 - 1:28pm

High-quality products at competitive prices, promotional offers and exceptional customer service are likely among the top priorities for any retailer or restaurateur. What is not typically on the list is utilizing company resources to defend against premises liability claims.

04/23/2014 - 12:06pm

Ever since the major retailer breaches last year, outsiders have been pointing fingers at the victim merchants demanding to know how something like this could happen. But cyber risk in the payment card industry is a problem greater than any one company.

04/21/2014 - 11:10am

A number of recent class actions highlight three California privacy laws that were rarely litigated a decade ago.

04/17/2014 - 2:56pm

Grocers are operating in a rapidly changing environment — an exploding omni-channel marketplace in which competitive strategies that worked five years ago are obsolete.

04/16/2014 - 11:52am

Today, consumers have more information sources to help them make purchasing decisions. Smartphones, tablets, social media and the Internet — combined with traditional shopping channels like magazines and direct mail — means that deal-finding and comparison-shopping methods are almost always at consumers’ fingertips.