05/20/2014 - 9:36am

An unlikely hero is emerging at the back of a store. A store’s back-room space has become a secret weapon in the war for e-commerce market share. It enables goods processing, returns and a new delivery channel: ship-from-store.

05/19/2014 - 2:51pm

The recent cyber attacks on Target, Neiman Marcus and Michaels Stores had an immediate and profound impact on sales, as well as a widespread and ongoing ripple effect on consumer confidence in the safety of credit-card information at point-of-sale terminals.

05/15/2014 - 3:01pm

The winter of 2014 brought record cold and snow throughout North America and its impact on business and consumer spending were widespread and significant. How impactful was it? Well, for the S&P 500 companies, the word “weather” was mentioned in almost 200 earnings calls from January through March, which is a 81% increase compared to last year.

05/13/2014 - 11:25am

Modern retailers operate in an omnichannel, “pull” environment where constantly connected consumers decide what products they want, when and where they want them, what they want to pay, and search for the retailer who best meets their demands.

05/05/2014 - 10:46am

American shoppers are in a sea of sticker shock. Rising retail prices are dominating store shelves and in turn, are hurting consumers’ wallets. Food prices have been hit especially hard — skyrocketing by more than 4% in February alone, which represents the biggest jump in more than two years.

05/01/2014 - 9:08am

The recent cyber attacks on Target, Neiman Marcus and Michaels Stores had an immediate and profound impact on sales, as well as a widespread and ongoing ripple effect on consumer confidence in the safety of credit-card information at point-of-sale terminals.

04/30/2014 - 10:09am

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season.

04/28/2014 - 12:28pm

High-quality products at competitive prices, promotional offers and exceptional customer service are likely among the top priorities for any retailer or restaurateur. What is not typically on the list is utilizing company resources to defend against premises liability claims.

04/23/2014 - 11:06am

Ever since the major retailer breaches last year, outsiders have been pointing fingers at the victim merchants demanding to know how something like this could happen. But cyber risk in the payment card industry is a problem greater than any one company.