In This Issue

01/07/2014 - 4:52pm

Technology-enabled customer disruption is not strictly the province of retailers. Montreal’s public transportation authority, Société de transport de Montréal (STM), is in the midst of a successful pilot of a loyalty program that uses advanced geolocation and real-time mobile messaging to disrupt the public transportation customer experience.

01/07/2014 - 4:52pm

For upscale retailers, providing an intimate and responsive customer experience is even more critical than it is for more mainstream chains.

01/07/2014 - 4:52pm
01/07/2014 - 4:52pm

Sooner or later, disruption occurs in almost every sphere of human activity. While the radical upending of long-established norms and conventions is not always a positive development, oftentimes disruptive forces enable a burst of creativity and innovation that move an industry toward new levels of success and achievement.

01/07/2014 - 4:51pm
01/07/2014 - 4:50pm
01/07/2014 - 4:50pm
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