Innovation is today’s buzzword. And it was all the talk at Chain Store Age’s X/SPECS 2016, as key executives from some of the nation’s leading retail and restaurant chains zeroed in on real-world strategies designed to innovate stores and elevate customer experiences.
There is little doubt the public’s fear about safety has been heightened. In fact, the news these days is saturated with danger signals. Some people feel the threat of public spaces more acutely than others.
Onboarding is a costly process for any company, especially one as vast as McDonald’s Corp. But by transitioning a paper-based operation to a digital one driven by smart devices, the fast food giant is slashing training time in half.
Sam’s Club is no stranger to embracing digital disruptors. In one of its most recent initiatives, the retailer is rolling out a free app that allows members to use their smartphone to completely bypass the checkout lane at any Sam’s Club location nationwide.