05/26/2015 - 4:35pm

TireRack.com, an online retailer for tires, wheels and performance accessories, has launched its new consumer website.

05/26/2015 - 3:19pm

Global online fashion retailer Boohoo has selected cross-channel marketing attribution software company Visual IQ, to provide marketing attribution management solutions across TV and digital channels in support of its 2015 growth initiatives. Boohoo leverages a number of traditional, digital and mobile channels to connect with consumers.

05/26/2015 - 11:15am

It’s no secret that millennials are among the most avid consumers of video games. For video game retailer GameStop Corp., engaging millennials in a way that satisfies their needs and promotes loyalty is absolutely essential.

05/21/2015 - 4:28pm

Merchandise misfires are the bane of specialty apparel retailers. Most recently, Anthropologie, a division of Urban Outfitters, missed big time with its spring collection of cocktail dresses and maxis, which customers apparently found too pricey and/or not to their liking.

05/21/2015 - 1:20pm

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels.

05/20/2015 - 4:27pm

Domino's Pizza is debuting a new ordering option that combines two new-to-the-world innovations — ordering via tweet and ordering via emoji, specifically the pizza emoji. The ordering platforms launched on Wednesday throughout the United States.

05/20/2015 - 11:06am

Smart & Final launched a new branding campaign, which will place the ampersand ("&") -- already in the 144-year old company's name -- front and center to showcase the company's relationship with both its customers and the communities it serves.

05/19/2015 - 4:20pm

Instacart is taking its talents to South Beach. Consumers in Miami can now use the online delivery service to order from Whole Foods Market, Costco, Winn-Dixie, BJ’S Wholesale Club and Petco stores and have everything delivered by Instacart in as little as one hour.

05/19/2015 - 3:51pm

Consumers are increasingly taking an omnichannel approach to their online shopping carts.