05/21/2015 - 4:28pm

Merchandise misfires are the bane of specialty apparel retailers. Most recently, Anthropologie, a division of Urban Outfitters, missed big time with its spring collection of cocktail dresses and maxis, which customers apparently found too pricey and/or not to their liking.

05/21/2015 - 1:20pm

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels.

05/20/2015 - 4:27pm

Domino's Pizza is debuting a new ordering option that combines two new-to-the-world innovations — ordering via tweet and ordering via emoji, specifically the pizza emoji. The ordering platforms launched on Wednesday throughout the United States.

05/20/2015 - 11:06am

Smart & Final launched a new branding campaign, which will place the ampersand ("&") -- already in the 144-year old company's name -- front and center to showcase the company's relationship with both its customers and the communities it serves.

05/19/2015 - 4:20pm

Instacart is taking its talents to South Beach. Consumers in Miami can now use the online delivery service to order from Whole Foods Market, Costco, Winn-Dixie, BJ’S Wholesale Club and Petco stores and have everything delivered by Instacart in as little as one hour.

05/19/2015 - 3:51pm

Consumers are increasingly taking an omnichannel approach to their online shopping carts.

05/19/2015 - 3:48pm

Digital ad spending in the U.S. will total $58.61 billion this year, and retailers' ad outlays will comprise 22% of that figure, or $12.91 billion, by far outpacing all other U.S. industries.

05/19/2015 - 12:33pm

Buying club DirectBuy is launching its My Rewards loyalty program.

05/19/2015 - 11:50am

Sports Authority Inc. is partnering with online protection plan provider SIMPLR to let customers protect new purchases.