03/03/2015 - 11:32am

At a time when the traditional separation between online and brick-and-mortar retailers is blurring, brands need to be smarter to win on the digital front. The ability to establish a presence online — and to capitalize on digital marketing and promotions driven by social media and other online tools — is no longer a luxury: it is a necessity.

03/02/2015 - 6:11pm

It may not be quite as cool as a shoe phone or a “Cone of Silence,” but Ikea is getting smart with furniture.

02/27/2015 - 5:35pm

Global information company The NPD Group has partnered with Slice Intelligence to provide comprehensive, retailer-independent e-commerce data available.

02/27/2015 - 1:25pm

A state appeals court in New York has revived two claims Macy’s Inc. made against J.C. Penney Co. Inc. in a long-running dispute between the two department store chains about who has the right to sell Martha Stewart Living home products. 

02/27/2015 - 12:30pm

For the upscale, 33-store Barneys New York, customer experience is everything.

02/26/2015 - 5:33pm

Consumer adoption of virtual reality (VR) technology is progressing slowly, but that doesn’t mean shoppers aren’t receptive to it.

02/26/2015 - 5:24pm

Pizza retailer Domino’s, which recently shortened its name from “Domino’s Pizza,” is reportedly turning to social media to promote the name change and also locate out-of-date signs.

02/25/2015 - 5:51pm

Almost half (48%) of consumers say they purchase more from retailers that leverage shopper interests and buying behavior to personalize the customer experience across all channels.

02/25/2015 - 12:14pm

In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months.