Customer experience optimization is becoming an increasingly critical discipline as organizations enter a new era of marketing.
Deb Berman, chief marketing officer of The J.C. Penney Co. Inc., has left the company. In a statement, J.C. Penney said Berman left of her own accord.
EBay and Sotheby’s are jointly launching live auctions on EBay.
Lids Sports Group has upgraded its inventory management system so that the retailer now provides consumers access to companywide inventory in retail stores, as well as its centrally located distribution centers.
Just in time for the annual college basketball championship tournament, Hhgregg is running an omnichannel “March Markdown” promotion.
Omnichannel beer/wine/liquor delivery service Drizly is relaunching its mobile app, website and branding.
PetSmart and Amazon.com deliver the best customer experience in the retail industry.
Facebook has purchased personalized shopping engine TheFind.com, with the intent of making its ad more relevant to individual users.
Move over mom, baseball and apple pie. The new three things everyone loves are iPhone, Apple and retail.
Barnes & Noble Inc. is launching the #NookReadingStyle sweepstakes, designed to inspire book lovers to share their reading style on their Facebook pages and other social media channels.