05/28/2015 - 1:35pm

Amazon is upping the ante with physical retailers with its launch of free same-day delivery for orders of more than $35 to members of its Prime program.

05/28/2015 - 1:08pm

Target Corp. is working with content discovery app Shazam to make print and TV ads shoppable through customer phones.

05/27/2015 - 12:17pm

The most valuable retail brand in the world lacks physical stores. At least that’s according to the tenth annual BrandZTM Top 100 Most Valuable Global Brands ranking, released by WPP and Millward Brown.

05/27/2015 - 12:13pm

Forever 21 Inc.’s social strategy has always been to mix compelling and creative branding with the ability to directly purchase items.

05/27/2015 - 11:17am

The stereotype of the beleaguered customer service representative who can’t keep up may have some truth to it. A recent study from Glance Networks, a provider of visual engagement, found that 73% of customer service professionals have difficulty meeting their performance metric goals.

05/26/2015 - 4:40pm

Chick-fil-A took the second spot in the annual Temkin Customer Service Ratings, tops among all retailers and food service chains.

05/26/2015 - 4:35pm

TireRack.com, an online retailer for tires, wheels and performance accessories, has launched its new consumer website.

05/26/2015 - 3:19pm

Global online fashion retailer Boohoo has selected cross-channel marketing attribution software company Visual IQ, to provide marketing attribution management solutions across TV and digital channels in support of its 2015 growth initiatives. Boohoo leverages a number of traditional, digital and mobile channels to connect with consumers.

05/26/2015 - 11:15am

It’s no secret that millennials are among the most avid consumers of video games. For video game retailer GameStop Corp., engaging millennials in a way that satisfies their needs and promotes loyalty is absolutely essential.