12/09/2014 - 12:31pm

Rolling Stones fans will sympathize with the devilish problem facing American customers, who couldn’t get satisfaction in the third quarter of 2014.

12/09/2014 - 12:16pm

Papa John’s International has reached a milestone: The chain announced that digital and mobile channels account for more than 50% of its total U.S. sales (delivery and carryout), making it the first in the industry to surpass this milestone.

12/09/2014 - 10:55am

In an abrupt move, Michael Jefferies, the longtime and often controversial chief of Abercrombie & Fitch, has retired as CEO and stepped down from the company’s board, effective immediately.

12/08/2014 - 5:17pm

Year-over-year (YOY) retail dollar volume from Thanksgiving through Cyber Monday grew 5.3%, a decrease from last year’s growth of 7.4%, according to First Data 2014 SpendTrend Holiday Shopping Spend Analysis, which examined consumer spending from more than one million merchant locations over the five-day period.

12/08/2014 - 12:12pm

Walgreens and telehealth services provider MDLive have introduced a new telehealth offering that will give Walgreens website users 24/7 access to U.S. board-certified doctors through its mobile application. 

12/08/2014 - 12:06pm

Chick–fil–A is mobilizing its customers, at least when it comes to payment and ordering. 

12/05/2014 - 11:45am

Omnichannel is increasing the reach retailers have to their customers, but also increasing customer expectations. According to a survey of marketing decision-makers in omnichannel consumer products organizations from SAP, 86% of respondents agree that omnichannel has meant that customer and consumer expectations of the organization have increased.

12/05/2014 - 11:11am

Kohl’s Department Stores had a tough third quarter that included a 20% drop in profits, but the retailer reportedly sees its loyalty program and mobile wallet as important competitive assets.

12/04/2014 - 5:23pm

Chain Store age sister publication Retailing Today has released the findings of its first "Best Retailers to Work With" research report.