01/25/2016 - 9:37am

Some major retailers sharply reduced their use of printed free standing inserts (FSIs) last year but the total dollar value of FSIs still grew to a record $515 billion.

01/21/2016 - 1:56pm

If this past holiday season was any indication, American consumers can expect to receive even more email from retailers in the coming year as improved targeting has increased the efficacy of the marketing tactic.

01/21/2016 - 1:05pm

Abandoned carts get plenty of attention. Retailers run reports on lost revenue from abandons. Email campaigns start hitting customers as soon as an hour after they abandon. A day later, another email comes.

01/21/2016 - 11:11am

Consumers are increasing their use of apps for a specific purpose that should make retailers happy.

01/21/2016 - 10:08am

2016 will be a year when many niche innovations in customer experience will become mainstream as consumers expect more out of their shopping experiences, forcing traditional retailers to step up or risk becoming irrelevant.

01/20/2016 - 12:12pm

Kmart on Wednesday announced the launch of its new Pharmacy Savings Plus program, an initiative aimed at saving underinsured or uninsured patients money on their prescriptions and other pharmacy services.

01/20/2016 - 9:49am

A new study shows that consumer demand for mobile technology has reached a fever pitch, with most shoppers trending toward mobile-friendly retailers.

01/19/2016 - 4:53pm

Story, the 2,000-sq.-ft. Manhattan store that changes its theme, interior design and product mix every four to eight weeks, is teaming up with health services provide Cigna for its next iteration.

01/19/2016 - 3:28pm

Dillard’s Inc. is giving more than $850,000 to local Chapters of Ronald McDonald House Charities after selling its exclusive Southern Living Christmas Cookbook.