03/31/2015 - 3:37pm

Consumers are reaching a saturation point when it comes to their level of engagement in loyalty and rewards programs.

03/30/2015 - 3:09pm

For fast-growing retailer Ulta Beauty, having an omnichannel presence does not just mean selling products across multiple touch-points.

03/30/2015 - 11:30am

Mobile traffic during the 2014 holiday season peaked on Thanksgiving (50% of online traffic) and hit a low point on Cyber Monday (30% of online traffic).

03/26/2015 - 4:18pm

U.S. companies spend $2 billion on loyalty programs, but the investment isn’t yielding the type of increased engagement which drove implementation of the programs, according to a new report from Capgemini Consulting.

03/26/2015 - 10:52am

An overwhelming majority (70%) of consumers around the globe say that the best way retailers can add value to their shopping experience is to provide easy access to information about their products and services, both online and in stores.

03/25/2015 - 4:21pm

Facebook hopes to transform the way  customers communicate with retailers by re-inventing the customer service platform.

03/25/2015 - 10:24am

U.S. retailers are struggling to meet the demands of consumers, according to a report by Accenture.

03/24/2015 - 4:50pm

Perfumania Holdings is launching a new digital corporate platform.

03/24/2015 - 11:16am

According to new data from the American Customer Satisfaction Index (ACSI), the national level of customer satisfaction dropped 0.5% to 75.2 in fourth quarter 2014.