06/03/2015 - 11:00am

Ascena Retail Group Inc. fell short of Wall Street expectations for profit and revenue in a difficult third quarter of fiscal 2015.

06/03/2015 - 10:57am

Build-A-Bear Workshop Inc. currently expects second quarter fiscal 2015 same-store sales to increase in the low-single-digit range.

06/03/2015 - 10:54am

It may seem counterintuitive, but retailers should welcome the irate shopper who vents their frustration. That’s because it’s the mistreated customer who walks out the door in a silent huff who places the most revenue at risk, according to a collaborative study of dysfunctional retail touch-points conducted by LoyaltyOne, Verde Group and Dr. Deborah Small, professor of marketing and psychology, Wharton School of the University of Pennsylvania.

06/03/2015 - 10:46am

Trademark Property Co., the operating partner for The Shops at Highland Village, has started construction on its multi-million dollar renovation of the 389,090-sq.-ft. shopping center.

06/03/2015 - 10:27am

eBay Enterprise has helped its clients reduce average handle time and save money by using the NICE Interaction Analytics solution.

06/03/2015 - 10:18am

Accepting an online order and then cancelling it due to inventory shortages is probably the most damaging customer interaction an omnichannel retailer can have. Vertical specialty footwear retailer Chinese Laundry, which operates a direct-to-consumer website as well as two stores in Las Vegas and one in Canoga Park, California, is well aware of this problem.

06/03/2015 - 10:04am

Luxury jewelry retailer Riddle’s Group Inc. has selected the ChainDrive Fully-Integrated Retail Management platform from Multidev Technologies Inc. to improve store operations and to automate processes throughout.

06/02/2015 - 5:02pm

Fabric and craft specialty retailer Jo-Ann Fabric and Craft Stores is one of the partners for Pinterest’s new Buyable Pins, which is the social networking site’s first crack at e-commerce.

06/02/2015 - 4:22pm

Vera Bradley, Inc. announced that Theresa Palermo has been named executive VP, CMO, effective June 22.