09/19/2016 - 4:50pm
As more retailers announce their seasonal hiring plans, filling omnichannel-supporting roles will be a priority.
09/19/2016 - 4:38pm
Kmart continues to shrink.
09/16/2016 - 11:48am
Industry observers are reporting that customer service is on the decline. The culprit: contact centers.
09/15/2016 - 11:23am

In case you missed it, a national Higher Ground Moral Day of Action took place Monday at 30 state capitols across the country and in Washington, D.C. 

09/15/2016 - 11:12am
Dollar General announced a major hiring initiative to support its continued expansion.
09/14/2016 - 11:42am
The mobile wallet wars are heating up again.
09/12/2016 - 12:12pm

European consumers seem to be taking the adage, “buyer beware” very literally.

09/12/2016 - 11:07am

The holiday hiring wars have begun.

09/09/2016 - 3:32pm

The collapse of Hanjin Shipping, the seventh largest freight carrier in the world, has left $14 billion worth of cargo in limbo.