Many retailers are not satisfied with their ability to meet customer expectations for a seamless cross-channel experience, according to a survey conducted by Edge Research for Sterling Commerce, an IBM company.
Leveraging the social and mobile channels to present a unified cross-channel experience is one of the keys to maximizing online holiday sales this year, according to the IBM Coremetrics Fourth Annual Online Retail Holiday Readiness Report.
Survey results released Tuesday by online customer experience management firm Tealeaf and conducted by Econsultancy showed that nearly 23% of online revenue is lost annually by U.S. companies due to poor online customer experiences.
Footwear manufacturer and retailer Skechers U.S.A. said it has upgraded and expanded its Oracle Applications investment, implemented Oracle Database and moved to Oracle On Demand to support rapid growth across its retail and wholesale channels.
Grocery chain Bloom said Tuesday it has introduced a free iPhone application that will allow its customers to access weekly specials, search recipes, manage shopping lists and find their nearest Bloom.