12/19/2011 - 5:46pm

A survey released Monday by Spherion Staffing Services said that when consumers have a positive customer service experience, they are more likely than ever before to share their opinions than in previous years, especially via social media, online review sites, and with the company itself.

12/19/2011 - 5:43pm

Wal-Mart Stores said Monday that, on the eighth day of its "12 Days of Giving" Facebook campaign, it is awarding $140,000 to nine nonprofits aiding veterans, active members of the military and their families.

12/19/2011 - 12:05pm

Grocer Bi-Lo LLC said that it has acquired southern supermarket chain Winn-Dixie, in a $560 million transaction that will take Winn-Dixie Stores Inc. private and create the largest grocery operator in the South.

12/19/2011 - 12:00pm

Following recent e-commerce trends released by comScore, online spending continues to grow at a consistent 15% rate.

12/19/2011 - 11:56am

Family Dollar Stores said that it has named Paul White as executive VP, chief merchandising officer. He will report to Michael Bloom, president and COO.

12/16/2011 - 3:54pm

A survey released by e-commerce visitor feedback analytics firm iPerceptions found that, despite online retail sales being up, online retailers are missing out on revenue opportunities.

12/16/2011 - 3:47pm

There is a heartwarming story playing out at Kmart stores throughout the Midwest: Anonymous donors are paying off strangers' layaway accounts, buying the Christmas gifts, especially toys and children’s clothing, that the families might otherwise have a hard time paying, the Associated Press reported.

12/16/2011 - 3:44pm

A Friday report by Reuters said that restaurant veteran Tilman Fertitta has added to his restaurant holdings by reaching a $117 million deal for Morton's Restaurant Group Inc., which operates high-end steakhouses nationwide.

12/16/2011 - 3:39pm

Global architecture and design firm Callison announced the acquisition of New York City-based Barteluce Architects & Associates.