01/29/2016 - 10:03am

Google is finally shutting down efforts to promote Google Glass as a consumer device.

01/11/2016 - 10:01am

For millennials it’s little more than legend, but the dotcom crash of the early 2000s was a very real event for any retail IT professionals of the Gen X or Baby Boomer demographics.

12/30/2015 - 12:13pm

When it comes to their IT activities, retailers should resolve to make improvements in the following three areas.

12/29/2015 - 10:06am

Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

12/21/2015 - 12:26pm

In many ways, 2015 marked the year the customer truly took over. Retailers recognized that constant connectivity and increasingly sophisticated consumer devices have created an environment where customers decide what they want, when and how they want it, and then choose the retailer who can best meet their needs.

12/14/2015 - 1:44pm

We all know the stress of seasonal shopping can make the holidays anything but merry for consumers.

12/07/2015 - 10:28am

Looking back on the 2015 edition of Cyber Week, we can reminisce on big traffic, big sales … and big fails?

11/30/2015 - 9:37am

When retailers execute their IT and CRM strategies properly, the holiday shopping season is a joyous time of profits and customer engagement. But why let all the festivities end on Dec. 25?

11/13/2015 - 5:00pm

Seamless commerce is constantly evolving, and SAP is attempting to stay at the front of the curve with its new SAP Jam Communities with Commerce solution.