In an era when time-starved customers are more digitally-savvy than ever before, retailers need to step up and manage a brand in total versus managing separate channels if they want to maintain loyalty.
By now, everyone has heard the adage “the store is the center of omnichannel” and seen the statistics showing that physical stores account for about 90% of retail sales. So clearly brick-and-mortar stores are as relevant as ever.
Online delivery is a retail technology niche undergoing active evolution. Consumers are expecting a wider range of goods available in a shorter period of time than ever before. Here are three ways providers are responding:
Chain Store Age’s 52nd annual SPECS conference starts March 13 at Hotel Anatole in Dallas. Although the conference focuses on store planning/design, equipment, construction and facility services, it offers several sessions that are of great potential interest to retail IT professionals. Here is a brief overview of five technology-themed SPECS conferences.