04/24/2015 - 2:45pm

In theory, the launch of a limited-time, 250-piece Lilly Pulitzer designer collection on Sunday, April 19 should have been a major coup for Target. Instead, it was a major disaster in marketing, CRM, and operations. By now, the story of how consumer demand for Lilly Pulitzer overwhelmed Target’s website and stores has been told many times. Let’s look at three lessons retailers (including Target) can learn from this experience.

04/21/2015 - 12:17pm

Hard to believe, eBay has now been in existence as an e-commerce platform for 20 years. Since its launch in September 1995, countless individuals and companies have sold and purchased goods via eBay. In addition, many full-fledged omnichannel retailers have evolved from small-scale efforts to sell merchandise on eBay.

04/13/2015 - 3:08pm

New technology innovations pop up in retail all the time. The Amazon Dash button made a splash on April Fools Day, and before the end of the month Apple Watch will offer consumers a whole new way to engage retailers.

04/06/2015 - 11:44am

Providing an omnichannel customer experience is one of the most rewarding and challenging efforts a retailer can undertake. I recently spoke with David Stover, global head of business-to-consumer omnichannel solution management for Hybris, about some of the benefits and difficulties operating in the omnichannel space presents retailers.

03/30/2015 - 9:46am

Last week, Oracle hosted its second annual Oracle Industry Connect conference in Washington, D.C. This seat of world power was an appropriate setting for a two-day summit explaining how retailers can use technology to obtain better control of every aspect of their enterprises.

03/20/2015 - 1:42pm

Chain Store Age hosted its 51st annual SPECS 2015 conference on March 15-17, in Las Vegas. Here are three takeways from the conference concerning technological innovation in the store planning area:

03/10/2015 - 10:43am

For the past two months, New England has been dealing with an historically snowy, cold winter. As a lifelong resident of the region, I have had time to reflect on a few technology-related lessons retailers can take from my experience as a snowbound consumer.

03/02/2015 - 12:07pm

I recently spoke with Deepak Advani, new general manager of the IBM Commerce business unit, to get some insights on the current state of retail IT and what kinds of offerings for retail IBM Commerce is focusing on. Following are three insights from our conversation.

02/21/2015 - 1:09pm

The White House recently hosted a daylong Summit on Cybersecurity and Consumer Protection at Stanford University. Speakers ranged from President Barack Obama to Apple CEO Tim Cook to Walgreens president Alex Gourlay). Here are a few takeaways.