05/18/2015 - 10:50am

The shift towards an omnichannel retail environment is no longer a theory; it’s a reality that customers are expecting higher levels of customer experience and savvy retailers are responding to as fast as they can. As the lines between brick-and-mortar, online and mobile shopping continue to blur, retailers must deliver an exceptional customer experience across all channels.

05/15/2015 - 11:50am

Apparel retailer Lilly Pulitzer is looking to improve its omnichannel customer experience with a rollout of multiple solutions from Manhattan Associates Inc.

05/15/2015 - 11:19am

The success or failure of any business in this crowded and complex marketplace comes down to whether business goals are met – maintaining customer loyalty is chief among them. However, many retailers are beginning to confuse loyalty with promotions, loyalty cards and awards, undermining brand equity rather than building stronger ties with their customers.

05/15/2015 - 9:45am

Ship2MyID is a patented shipping enablement platform that allows consumers to ship products to others without the need of the receiver’s mailing address.

05/14/2015 - 12:52pm

Walmart will test a free online shipping service in summer 2015 that will serve as a competitor to the Amazon Prime service from Amazon.com.

05/14/2015 - 11:50am

Denny's Corp. is cooking up something good on the back end.

05/13/2015 - 4:37pm

Century 21 Department Store has selected Mi9 Retail to replace its current enterprise systems.

05/13/2015 - 1:16pm

Tanger Factory Outlets is enhancing the grand opening events of its new centers with social media.

05/13/2015 - 12:33pm

Digital interactions are expected to influence 64 cents of every dollar spent in retail stores by the end of 2015, or $2.2 trillion.