01/18/2011 - 10:25am

A survey released Tuesday by the e-tailing group said that nine merchants out of the 100 benchmarked excelled at online customer service.

01/18/2011 - 10:23am

Survey results released Tuesday by CyberSource, a Visa Co., showed that the online fraud rate has remained flat in the United States and Canada; however, U.K. merchants are seeing a rise in e-commerce fraud.

01/18/2011 - 10:23am

Epson America announced that Friendly's Express, a new fast-casual concept from Friendly Ice Cream Corp., is using Epson's TM-T88 ReStick thermal printer with MAXStick liner-free, biodegradable and recyclable labels to identify orders in all five of its locations.

01/17/2011 - 10:17am

A majority of retail associates (55%) said that 2010 holiday shoppers, driven by increasing availability of online shopping tools and mobile phone applications, were better connected to consumer information than in-store associates, according to a survey by Motorola Solutions.

01/14/2011 - 4:40pm

Retailers identified mobile POS technologies as a quickly emerging trend, with more than half planning to launch mobile solutions within the next two years, according to Boston Retail Partner’s 12th Annual POS Survey.

01/14/2011 - 4:39pm

CSN Stores, the third largest online retailer of home goods in the United States, has selected IBM's Netezza TwinFin appliance to quickly mine and analyze terabytes of business data flowing through the company every day.

01/14/2011 - 2:30pm

Zave Networks announced Wednesday an agreement with IBM to collaborate on a digital-incentive solution designed to provide coupon shoppers with an easier way to cash in on savings at the supermarket.

01/13/2011 - 1:04pm

Though Walmart's desire to enter New York City is nothing new, its latest push shows that attitudes toward the retailer opening stores in the Big Apple are changing -- in Walmart's favor.

01/13/2011 - 10:04am

An overwhelming majority (86%) of small-business respondents (86%) say that keeping their customer card information secure and feel payment-card data security is important to their business.