Technology is supposed to make our lives simpler – both as consumers and as professionals. It is technology which is bridging the gap between the store and online, between supply and demand, between consumer expectations and retailer capabilities. However, delivering simple solutions is not always easy in today’s complex and rapidly changing business world.
Kohl’s “Greatness” Agenda is not named lightly. The enterprise-spanning strategy is designed to make the company America’s most engaging retailer by providing a convenient customer experience across all channels.