12/29/2015 - 10:06am

Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

12/28/2015 - 2:26pm

Ordering groceries online and digitizing the store rank among the top trends in grocery shopping for 2016, according to GroceryStories.com.

12/23/2015 - 10:49am

Retailers and suppliers have a new ally in their efforts to unlock actionable insights from the proliferation of data thanks to what Enhanced Retail Solutions contends is groundbreaking new functionality in its  Intelligent Retail Platform.

12/23/2015 - 10:08am

Retailers and hospitality enterprises have a weak point unique to their business – the point of sale (POS) device. Despite significant investment in security, it’s still too easy for cybercriminals to access corporate networks via POS.

12/22/2015 - 11:29am

Alice Lane Home, a Salt Lake City-based interior design firm which is opening brick-and-mortar showrooms, is ensuring stores meet customer needs.

12/22/2015 - 11:27am

Security technology specialist Tyco International plc is continuing to expand its focus on providing store analytics to retailers.

12/21/2015 - 3:12pm

Click and collect services are designed to provide an omnichannel shopping experience that combines the simplicity of ordering online and the immediacy of in-store pickup. But according to the Washington Post, this holiday season many retailers’ click and collect offerings have left much to be desired. [Washington Post]

12/21/2015 - 12:26pm

In many ways, 2015 marked the year the customer truly took over. Retailers recognized that constant connectivity and increasingly sophisticated consumer devices have created an environment where customers decide what they want, when and how they want it, and then choose the retailer who can best meet their needs.

12/21/2015 - 11:10am

Pure play home furnishings retailer Wayfair is citing one digital channel in particular as serving as a major growth driver.