Operations

Jun 09, 2008
Increasing numbers of retailers and restaurants have stopped selling or...
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Jun 09, 2008
The Brazilian Retail News reported Monday that Staples will open four...
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Jun 09, 2008
Walgreen Co. announced Tuesday it will acquire the home-infusion division...
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Jun 08, 2008
New Jersey lawmakers are again considering plans to allow beer and wine...
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Jun 08, 2008
Walgreens has named Sona Chawla to the new position of senior VP of e-...
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Jun 08, 2008
Wilsons The Leather Experts Inc. on Tuesday said it sold its outlet stores...
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Jun 05, 2008
Police in San Jose, Calif., along with the IRS and FBI, announced more...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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