Operations

Apr 30, 2008
Circuit City Stores CEO Philip J. Schoonover received compensation in...
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Apr 30, 2008
Walt Disney Co. said Thursday it has taken over the Disney Store chain in...
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Apr 30, 2008
Kohl's Inc. on Wednesday said it is planning inventory levels and expenses...
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Apr 30, 2008
Stein Mart, Inc. announced Thursday that it has named Glori Katz senior VP...
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Apr 30, 2008
Walgreen Co. announced Thursday that it has completed its acquisition of I...
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Apr 30, 2008
Whitehall Jewelers Holdings said that its chairman of the board and CEO...
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Apr 29, 2008
Macy's Inc. promoted Mike Dervos to oversee the former Marshall Field's...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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